Patient Portal FAQ

How do I reset my FMH password?

1. Reset by entering your username.
2. If you do not remember your FMH username or are still having problems logging on, please call the office.

Where is my child’s information? I can only see my information.

1. When you first log into Follow My Health as a proxy (caretaker), you will see your account first. To select your child’s information, click at the top of the page where you see Hello ‘Your Name’. You should see a drop-down with your child’s name which you can then click on to view their account. (SCREENSHOT)
2. If you do not see your child’s name and they are under the age of 18, your account is not yet connected to Kids First. Click here to fill out a request. Note: Once a patient turns 18, they will sign up for their own patient portal account and will then have the option to grant a parent/guardian access within FMH.
3. You will receive an email in the next 48 hours. Click the link to become a proxy for your children in the email, then click Log In entering your current FMH account information. Your security code will be your 4-digit year of birth.
4. If you still are having problems viewing your child’s information, please call the office.

Where is my child’s information? I only see my information.

When you first log into Follow My Health as a proxy (caretaker), you will see your account first. To select your child’s information, hover over the icon at the top of the page. See the example below.

How do I update my Demographics, Insurance, Financial Party, Emergency Contact?

To Update your Demographics, Insurance Policies, Responsible Financial Party and/or Emergency Contact:

1. Select your child’s FMH account.
2. Click the blue My Info tab on the top right.

4. Click “Save” to keep the info in your FMH Account. Note: Clicking Save does not send the info to your provider.
5. Click “send” to forward the information to Kids First Pediatrics.

How do I set notification preferences for my Follow My Health Account?

You must set notification preferences for each child individually. Notifications may be sent via email, text messages or through the FMH portal. You can choose to receive notifications/reminders for appointments, messages, clinical updates, or prescription updates.

1. Select your child’s account from the top.

2. Click My Account, then Preferences.

3. Click on the horizontal tab that says “Notification Preferences.”

4. Fill in your email address and cell phone number, select your wireless carrier, then click validate.

5. You will receive a code via text message. Type this code in the box and click Validate to confirm your cell phone number.

6. Select the types of reminders that you wish to receive on the right side of the page.

7. Click Save Changes.

You can schedule appointments for well-checks/physicals, consultations, or med-checks. At this time, you cannot schedule sick visits online – please call our office for this. To schedule an appointment from FollowMyHealth:

1. Log in to FollowMyHealth and select the desired patient.
2. At the top of the page, click the “Schedule an Appointment” link.
3. Select your desired provider and the type of appointment.
4. Depending on the provider and the appointment type, you may search for a specific, available appointment slot, or request one based on your scheduling/preferences.

1. Log in to FollowMyHealth and select the desired patient.
2. Click My Account, then Billing.
3. Click Pay My Bill. This will direct you to the log in page of PayMyDoctor.com, our online billing system.
4. If this is your first time logging in to Pay My Doctor, you can obtain the information needed to set up your account from your mailed statement or by calling the office.
5. If you have any questions once you view your statement, you can click Ask A Billing Question in the FMH Billing screen to send a message directly to the Kids First billing specialists.